Back to DiloHow can we help with Dilo?
Most questions are answered below. If yours isn't, write to us and the Dilo team will get back to you.
Common questions
What is Dilo?
Dilo is a translation app for iPhone and Android built by Vidus6. It translates speech, typed text, camera photos and face-to-face conversations into 60+ languages, and keeps working offline once you download a language pack.
Does Dilo work offline?
Yes. Dilo offers offline packs for 59 languages, roughly 30 MB per language, that run on models stored on your phone. Download the pair you need before you travel and voice, text and camera translation keep working in airplane mode.
Which languages does Dilo support?
Dilo translates between 60+ languages while you are online, and 59 of them are available as downloadable offline packs. You can search the full list inside the app and download only the languages you actually need.
Are my voice and photos uploaded to a server?
Your voice is not: speech recognition runs on your device. Camera photos are the exception. For object recognition a reduced copy of the photo is sent to Vidus6's server, and every camera translation is kept there with its photo for 14 days to improve recognition, then deleted automatically. Typed and spoken text goes to the translation server only to be translated and is not stored.
What does Dilo PRO include?
Dilo is free with 20 translations a day and one camera translation a day. PRO removes both limits and unlocks Conversation mode. The current price is always shown in the app before you subscribe.
Is Dilo available on both iPhone and Android?
Yes. Dilo is built for iPhone and Android from one codebase, so voice, text, camera and Conversation mode behave the same on both platforms. Your history stays on each device rather than syncing to an account.
Subscriptions and purchases
Cancel or change a subscription
Subscriptions are managed by the store you bought them from. Deleting the app does not cancel them.
Restore a purchase
Reinstalled the app or switched phones? Open Dilo, tap Restore Purchases and use the same Apple ID or Google account you paid with.
Refunds
Refunds are decided by Apple or Google under their own policies; we cannot issue them ourselves.
Delete your data
Request it from the app
In Dilo, open the contact form in Settings, choose “Data Deletion Request” as the topic and send it. Messages from the app reach us together with the ID your data is stored under, so we can find and delete exactly your data. On an older version without that topic, pick any topic and write that you want your data deleted.
What happens next
We email the address you gave in the form to confirm the request. Once you confirm, your usage data, your subscription record and the messages you sent us are deleted within 30 days, and we let you know when it is done.
Good to know: Purchase records are kept by Apple and Google under their own policies. Crash reports are deleted automatically within 90 days. Dilo does not ask you to create an account, so your data is tied to a random ID the app creates on your device, not to your name or email. If you have already deleted the app, that ID went with it and the remaining data can no longer be linked to you.
