Back to DeenPalHow can we help with DeenPal?
Most questions are answered below. If yours isn't, write to us and the DeenPal team will get back to you.
Common questions
Is DeenPal really free?
Yes. Every feature — prayer times, athan, the Quran and its reciters, the Qibla, the dhikr counter, the AI assistant and the widgets — is free, and there are no ads. You can support DeenPal with a voluntary contribution, but it unlocks nothing; the app stays the same either way.
How are the prayer times calculated?
On your phone, from your city's coordinates, with the calculation method used in your country — for example Diyanet in Türkiye, Umm Al-Qura in Saudi Arabia or ISNA in North America. You can change the method and switch Asr to the Hanafi time in settings. Times can differ by a minute or two from your local mosque's timetable.
Do I need to share my location?
No. You can choose your city from the list instead, and no location permission is needed for that. If you do use your location, it is used on your phone to calculate prayer times and the Qibla; it is not sent to us.
Which reciters and translations are there?
158 reciters, including Mishary Alafasy, Abdul Basit, Abdur-Rahman as-Sudais, Saud ash-Shuraim and Muhammad Siddiq al-Minshawi. The translation follows your app language, and you can read in Arabic, in translation, both together or in the Madani Mushaf.
Can I rely on the AI assistant's answers?
Use it to learn and reflect, not as a fatwa. It is asked never to invent sources, to link the verses it quotes and to send questions that need a ruling to a local scholar — but AI can still be wrong, so check anything important with a scholar you trust.
Do I need an account?
No. DeenPal has no sign-up. Your notes, bookmarks, highlights, prayer log and chat history are stored only on your phone, and you can turn on incognito mode so a chat is not saved at all.
Subscriptions and purchases
Cancel or change a subscription
Subscriptions are managed by the store you bought them from. Deleting the app does not cancel them.
Restore a purchase
Reinstalled the app or switched phones? Open DeenPal, tap Restore Purchases and use the same Apple ID or Google account you paid with.
Refunds
Refunds are decided by Apple or Google under their own policies; we cannot issue them ourselves.
Delete your data
Request it from the app
In DeenPal, open the contact form in Settings, choose “Data Deletion Request” as the topic and send it. Messages from the app reach us together with the ID your data is stored under, so we can find and delete exactly your data. On an older version without that topic, pick any topic and write that you want your data deleted.
What happens next
We email the address you gave in the form to confirm the request. Once you confirm, your usage data, your subscription record and the messages you sent us are deleted within 30 days, and we let you know when it is done.
Good to know: Purchase records are kept by Apple and Google under their own policies. Crash reports are deleted automatically within 90 days. DeenPal does not ask you to create an account, so your data is tied to a random ID the app creates on your device, not to your name or email. If you have already deleted the app, that ID went with it and the remaining data can no longer be linked to you.
