Back to RemoHow can we help with Remo?
Most questions are answered below. If yours isn't, write to us and the Remo team will get back to you.
Common questions
What is Remo?
Remo is a universal TV remote app for iPhone that controls Roku, Samsung, LG, Android TV, Google TV, Sony, Vizio and Fire TV over your home Wi-Fi. It replaces a lost or broken remote in about 10 seconds and needs no extra hardware, no account and no cables.
Which TVs does Remo work with?
Remo supports 7 smart-TV platforms: Roku (including Roku TVs from TCL and Hisense), Samsung Tizen TVs from 2016 onward, LG webOS TVs, Android TV and Google TV sets from Sony, Philips, TCL, Hisense, Sharp and Xiaomi, Vizio SmartCast, and Amazon Fire TV devices. The TV has to be a smart TV on the same Wi-Fi network — Remo does not use infrared, so it cannot control a TV that is not connected to your network.
Does Remo work like an infrared remote?
No. Remo works over Wi-Fi, because iPhones have no infrared transmitter, so your phone and TV must be on the same network. In exchange you get things infrared cannot do: typing with the phone keyboard, a swipe touchpad, and launching streaming apps directly on the TV.
Why can't Remo find my TV?
Check that the TV is switched on and joined to the same Wi-Fi network as your iPhone, then scan again. Guest networks and routers with AP isolation enabled block device discovery, so both devices need to be on the main network. If your router splits 2.4 GHz and 5 GHz into two separate networks, put the phone on the same band as the TV.
How do I type on the TV with Remo?
Open a search box on the TV, tap the keyboard button in Remo, and type on your phone. The text goes straight to the focused field on the TV, which turns a 30-tap on-screen search into one line of typing. It works on Android TV, Google TV, Samsung, LG, Roku and Fire TV.
Can Remo control more than one TV?
Yes. Remo saves every TV you connect to and reconnects to the last one as soon as you open the app, so a house with a living room TV, a bedroom TV and a Fire TV Stick needs no re-pairing. You switch between them from the device list at the top of the remote.
Is Remo free?
Finding your TV and pairing it is free. Controlling the TV is part of Remo Premium, available as a weekly or yearly subscription or a one-time lifetime purchase, with prices shown in your local currency. Subscriptions renew automatically and can be cancelled any time in your Apple ID settings.
Does Remo work when the TV is switched off?
No. Remo sends commands over the network, so the TV has to be powered on — or in a networked standby that keeps Wi-Fi alive — to receive them. Turning a fully powered-off TV back on still needs the physical remote or the power button on the TV.
Subscriptions and purchases
Cancel or change a subscription
Subscriptions are managed by the store you bought them from. Deleting the app does not cancel them.
Restore a purchase
Reinstalled the app or switched phones? Open Remo, tap Restore Purchases and use the same Apple ID or Google account you paid with.
Refunds
Refunds are decided by Apple or Google under their own policies; we cannot issue them ourselves.
Delete your data
Request it from the app
In Remo, open the contact form in Settings, choose “Data Deletion Request” as the topic and send it. Messages from the app reach us together with the ID your data is stored under, so we can find and delete exactly your data. On an older version without that topic, pick any topic and write that you want your data deleted.
What happens next
We email the address you gave in the form to confirm the request. Once you confirm, your usage data, your subscription record and the messages you sent us are deleted within 30 days, and we let you know when it is done.
Good to know: Purchase records are kept by Apple and Google under their own policies. Crash reports are deleted automatically within 90 days. Remo does not ask you to create an account, so your data is tied to a random ID the app creates on your device, not to your name or email. If you have already deleted the app, that ID went with it and the remaining data can no longer be linked to you.
