Back to NSpyHow can we help with NSpy?
Most questions are answered below. If yours isn't, write to us and the NSpy team will get back to you.
Common questions
What is NSpy?
NSpy is a hidden camera and spy device detector for iPhone, iPad, and Android. It combines Wi-Fi network scanning, infrared detection, and magnetic field sensing into a single privacy toolkit so travelers and renters can sweep any room for hidden surveillance devices.
Is NSpy free to download?
Yes — NSpy is free to download and includes basic scanning. An optional Pro upgrade unlocks visibility into all detected devices and the full infrared and magnetic detection capabilities.
How does the NSpy network scanner detect hidden cameras?
NSpy scans the local Wi-Fi network for connected devices and analyzes each one with port scanning (checking common camera ports like 554, 8080, 8443), MAC address vendor lookup, and known camera signatures to classify devices as routers, cameras, or unknown.
How does NSpy's infrared detection work?
Many hidden cameras use infrared LEDs for night vision. These IR lights are invisible to the naked eye but show up on a phone camera. NSpy uses the rear camera to help users spot the bright telltale spots in a darkened room.
What does the NSpy magnetic field detector do?
Electronic devices like hidden cameras emit small magnetic fields. NSpy reads the phone's built-in magnetometer to detect these fields — as users move the phone toward a hidden device, the gauge climbs, helping pinpoint its location.
Do I need to be on the same Wi-Fi network to use NSpy?
Yes, for the network scan you need to be on the same Wi-Fi network as any potential hidden camera. NSpy's infrared and magnetic detection methods work independently and don't require Wi-Fi.
Can NSpy detect hidden microphones and audio bugs?
Yes. NSpy flags devices on your network that contain microphones — such as rogue smart speakers — and includes a built-in guide for locating hidden audio bugs using radio interference and the magnetic detector. Audio bugs are often disguised inside power strips, smoke detectors, lamps, and outlets.
Subscriptions and purchases
Cancel or change a subscription
Subscriptions are managed by the store you bought them from. Deleting the app does not cancel them.
Restore a purchase
Reinstalled the app or switched phones? Open NSpy, tap Restore Purchases and use the same Apple ID or Google account you paid with.
Refunds
Refunds are decided by Apple or Google under their own policies; we cannot issue them ourselves.
Delete your data
Request it from the app
In NSpy, open the contact form in Settings, choose “Data Deletion Request” as the topic and send it. Messages from the app reach us together with the ID your data is stored under, so we can find and delete exactly your data. On an older version without that topic, pick any topic and write that you want your data deleted.
What happens next
We email the address you gave in the form to confirm the request. Once you confirm, your usage data, your subscription record and the messages you sent us are deleted within 30 days, and we let you know when it is done.
Good to know: Purchase records are kept by Apple and Google under their own policies. Crash reports are deleted automatically within 90 days. NSpy does not ask you to create an account, so your data is tied to a random ID the app creates on your device, not to your name or email. If you have already deleted the app, that ID went with it and the remaining data can no longer be linked to you.
